VV HOLDING GROUP S.R.L.
IDNO 1020600003961
MD-2046, str. Vasile Alecsandri 43A, or. Vadul lui Vodă, mun. Chișinău, Republica Moldova
support@vvkiosk.com
1. Scope
This Policy applies to VV Kiosk licenses purchased directly from the Supplier.
2. Mandatory rights prevail
This Policy does not exclude or limit mandatory withdrawal rights, conformity remedies, refunds or other rights that cannot legally be limited by contract.
3. Before activation
If VV Kiosk installation or configuration fails and the license has not been activated on any device, we refund 100% of the amount paid for that license, even if it has already been issued in the account. We verify activation in the VV Kiosk system. After the refund is approved, the license is revoked and its issued installation codes are invalidated; use and reinstallation are no longer permitted. Mandatory statutory rights continue to apply.
4. Immediate digital supply
At checkout, the customer expressly accepts the legal documents and requests digital supply after payment confirmation. Where a jurisdiction requires additional consent to begin performance during a withdrawal period and acknowledgement of its effect on withdrawal rights, the checkout flow will apply that mandatory requirement.
5. After activation
After activation and device binding, refunds may be limited to the extent permitted by law because the digital license has been supplied and used. This does not affect mandatory lack-of-conformity remedies or other statutory rights.
6. Lack of conformity or technical issue
Where the product is not in conformity under applicable law, the customer has the remedies required by law. Reasonable diagnostic information about the device, Android version, error and setup may be requested.
7. Incompatibility
Customers must use the compatibility check before purchase. Compatibility clauses do not remove mandatory rights where the product does not match contractual information provided.
8. Duplicate/erroneous payments
Duplicate payments or processing errors will be investigated and, if confirmed, corrected or refunded according to payment-provider rules and applicable law.
9. Requesting a refund
Requests are sent to support@vvkiosk.com and should include the order email, order ID where available and a brief reason.
10. Refund method
Approved refunds are normally made through a method supported by the payment processor and within any mandatory legal time limits.