Need help?

Choose the situation that best matches your issue.

I cannot start setup

Check that the device is new or factory reset and that Wi‑Fi is available.

The QR code will not scan

Open the code on another screen, increase brightness and try again.

The license is not accepted

Check that the code is correct and that the license is not already bound to another device.

I forgot the Administrator PIN

The PIN cannot be recovered. Factory reset the device and reinstall VV Kiosk.

I changed the device

A license cannot be moved to another device. A new device requires a new license.

Another issue

Contact VV Kiosk support and include the exact device model and a description of the problem.

For help, email us at support@vvkiosk.com.

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Merchant details: VV HOLDING GROUP S.R.L.
IDNO 1020600003961
MD-2046, str. Vasile Alecsandri 43A, or. Vadul lui Vodă, mun. Chișinău, Republica Moldova
+373 69 568 568 · support@vvkiosk.com

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